The effect of airport and in-flight service quality on customer satisfaction

Raghda M. Badr El-deen, Suzan B. Hasan, Nancy M. Fawzy

Abstract


The study aims to evaluate the airline service quality dimensions during the travel cycle perceived with the respect to passenger's needs, and to determine which passengers’ perceived service quality dimensions have a positive influence on customer satisfaction. Therefore, this paper will evaluate the airline service quality, the customer satisfaction with airport and on board services by a survey.


Keywords


service, quality, customer satisfaction, on board services, Airport services

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