Customers Satisfaction towards some Flight Reservation, Scheduling and Check in Services: The Case of Egypt Air

Raghda M. Badr El-deen, Suzan B. Hasan, Nancy M. Fawzy

Abstract


The main aim of this study is to examine the airline service dimensions during the travel cycle perceived to be important by airline passengers, and to determine which passengers’ perceived service quality dimensions have a positive influence on customer satisfaction. Therefore, it is important to measure customer satisfaction towards these services. The study examined customer satisfaction with the flight reservation and scheduling services. More specific, it developed a survey to measure customer satisfaction with airline services.


Keywords


service, quality, customer satisfaction, travel cycle

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