Maintenance Management Practices in 5-star Hotels

Karam M. Ghazi

Abstract


This study investigates maintenance management practices and identifies the barriers in implementing these practices in the Egyptian 5-star hotels. The study used the comprehensive sample. A total of 160 questionnaires were distributed to the maintenance mangers in the Egyptian 5-star hotels. The results indicated that the practices of ‘maintenance management plan’ and ‘maintenance management team’ play the most significant role in influencing their maintenance efficiency. The results also indicate that ‘Insufficient fund for maintenance job’, and ‘Lack of skilled personnel in maintenance department’ are the major barriers responsible for the poor implementation of maintenance management. This study provides guidance and references to enable the hotel operators to achieve better maintenance efficiency through various strategies and practices.


Keywords


Maintenance, Practices, Barriers, Hotel, and efficiency

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