Assessing the Accessibility of Disabled Guests' Facilities for Enhancing Accessible Tourism: Case Study of Five- Star Hotels' Websites in Alexandria

Noha Khalil, Eslam Fathy

Abstract


The World Tourism Day 2016 was about accessible tourism "Tourism for All - promoting universal accessibility. The aim of the paper is to improve the accessibility of disabled guests' facilities on hotels' websites in order to maximize Alexandria's share of international disabled tourist market. The study developed an assessment criteria template of hotels websites accessibility for disabled guests. The methodology of content analysis was used in order to assess the accessibility of potential disabled guest's facilities of five- star hotels websites in Alexandria according to the template. The results indicated that the hotels’ websites, according to various impairments, are not fully accessible, so that the hotel operations and the destination could lose a promising share of tourist market. In order to enable disabled people to equitable access to their hotel facilities, the current study recommended using assistive technologies and varied display methods on hotels  websites' for making information about disabled guests' facilities more accessible. 

Keywords: Accessible tourism, disability facilities, assessment criteria, WCAG2.0, content analysis.


Keywords


Accessible tourism, disability facilities, assessment criteria, WCAG2.0, content analysis

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