Issue Title
Vol 12, No 1/2 (2018): March Measuring Airline Service Quality Using AIRQUAL Model: A Study Applied to Egyptair Abstract  PDF
Hussein Abdel Rady
Vol 10, No 1/2 (2016): March The effect of airport and in-flight service quality on customer satisfaction Abstract  PDF
Raghda M. Badr El-deen, Suzan B. Hasan, Nancy M. Fawzy
Vol 12, No 2/2 (2018): September Enhancing Customer Delight in Luxury Hotel/Resort Spa through Positive Emotions and Service Quality Abstract  PDF
Mohammed El-Dief
Vol 10, No 1/2 (2016): March Customers Satisfaction towards some Flight Reservation, Scheduling and Check in Services: The Case of Egypt Air Abstract  PDF
Raghda M. Badr El-deen, Suzan B. Hasan, Nancy M. Fawzy
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